Refund policy

Return & Refund Policy

Last updated: August 9, 2026

At Restora™, we want you to be completely satisfied with your purchase. That's why every order is covered by our 30-Day Guarantee.

30-Day Guarantee

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the product must be:

• Unused
• In its original packaging
• In the same condition in which you received it

To start a return, email us at support@restora.com with your order number and the reason for your return. We will provide you with the return instructions and return address.

Please do not send your product back before contacting us.

Return Shipping

If you are returning an item because you changed your mind or for another reason unrelated to a defect, you are responsible for the return shipping costs.

If your product arrives damaged, defective, or you receive the wrong product, please contact us and we will help resolve the issue.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

Exchanges

Want a different color? Contact us at support@restora.com and we'll help arrange an exchange, subject to availability.

Damaged or Defective Items

If your pillow arrives damaged or defective, contact us at support@restora.com as soon as possible with photos of the issue.

We will review the situation and provide an appropriate solution, such as a replacement or refund.

Non-Returnable Items

The following items are not eligible for returns:

• Products marked as final sale
• Gift cards

This policy does not limit any rights you may have under applicable U.S. consumer protection laws.